Account Coordinator (Remote Position: Grand Rapids, MI or Nashville, TN)

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The Account Coordinator supports the account management team, as well as individual client accounts under the Research, Strategy, Creative umbrella of Carnegie Dartlet. In this role, they are responsible for the day-to-day management of active projects, both remotely and through on-site travel. This position reports first to the Account Director and then indirectly to the EVP, Account Management. The Account Coordinator also works in concert with Senior Strategists, Research Analysts, design and content teams. Successful Account Coordinators will develop strong relationships with cross-functional internal teams, ensuring the timely and successful delivery of solutions according to customer needs. Our ideal candidate is able to anticipate both internal and client needs and exceed expectations.

Principal Duties and Responsibilities:

  • Operating as the support for all matters specific to assigned accounts.
  • Building and maintaining strong, long-lasting customer relationships.
  • Develop a healthy relationship with key client executives and stakeholders.
  • Efficiently facilitate, manage expectations for, and coordinate both research and creative projects, including, but not limited to: on-site and remote workshops, collateral and systems audits, quantitative and qualitative research studies, team chemistry engagements, message training, print and digital deliverables, videography, photography, social media, market and user testing.
  • Work collaboratively with Carnegie Dartlet team members to ensure the timely and successful delivery of our solutions according to client needs and objectives.
  • Communicate clearly the progress of deliverables to internal and external stakeholders, and ensure smooth transitions and consistent communication.
  • Assist in the drafting of detailed and comprehensive scope for all research and creative projects by working with the assigned Account Manager, proposal development teams, and the EVP, Account Management.
  • Develop new business with existing clients by extending or furthering engagements.


  • Excellent interpersonal and customer service skills both written and verbal.
  • Detail oriented.
  • Expert project management skillset.
  • Ability to communicate effectively with all internal staff, and coordinate many moving parts efficiently.
  • Exceptional relationship-building skills.
  • Self-motivated and highly professional demeanor.
  • Strong team player, ethics, and willingness to help others (internal and external).
  • Ability to manage multiple projects/parts at one time and succeed in fast-paced, high-pressure scenarios.
  • Ability to effectively deal with ambiguity, change, conflict, and continuous process improvements.

Credentials and Experience:

  • College graduate
  • 1-3 years project management experience
  • Previous Account Coordination, Client Relations or Sales Experience Strongly Preferred
  • Previous Marketing or Communications Experience Strongly Preferred

Access to Protected Information Privacy and Security Responsibilities:

Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected business information and assets. Follow security policies and procedures affecting your job, and report any suspected or actual violation or breach to ownership.

About Carnegie Dartlet:

For more than 30 years, Carnegie Dartlet has been a leader in higher education marketing and recruitment solutions. With access to more college-bound students than any other company, we help colleges and universities meet their enrollment goals. Our cutting-edge digital marketing capabilities deliver customized solutions for our clients.

Our team is energetic, enthusiastic, and passionate about our clients’ goals. We are looking for innovators who can contribute great ideas to our organization. Carnegie Dartlet embraces and affirms diversity of every kind. We are an equal opportunity employer who believes passionately in the power of human connection, knowing that we are strongest when we bring a breadth of perspectives and experiences to our work. We celebrate differences within our team and actively promote inclusion in our workplace.

For more information or to submit your cover letter and résumé, please email No phone calls or unscheduled visits to the office, please. Carnegie Dartlet is an equal opportunity employer.